Privacy Policy
Last updated: May 11, 2026
Custom Wall Co. operates this website to provide you with information about our custom media wall design and installation services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use our website or communicate with us.
Personal Information We Collect
We may collect the following categories of personal information:
- Contact details including your name, address, phone number, and email address.
- Project information including details about your home, project scope, and service address.
- Communications with us including information you include when submitting a consultation request.
- Device and usage information including your IP address, browser type, and how you interact with our website.
How We Use Your Information
- To respond to consultation requests and schedule appointments.
- To provide quotes, coordinate projects, and communicate project updates.
- To send SMS messages regarding your inquiry, appointment scheduling, and project updates.
- To improve our website and services.
- To comply with legal obligations.
SMS Communications
We may contact you via SMS text message regarding project inquiries, appointment scheduling, estimates, updates, and customer support. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us directly. Your consent to receive SMS messages is not a condition of purchase. SMS consent is not shared with third parties or affiliates for marketing purposes.
How We Disclose Your Information
We may share your personal information with third-party service providers who perform services on our behalf, such as CRM and communication platforms. We do not sell your personal information. We may disclose your information when required by law or to protect our rights.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information. To exercise your rights, please contact us using the details below.
Security
We take reasonable measures to protect your personal information. However, no security measures are perfect and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact
Custom Wall Co.
Email: support@customwallco.com
Phone: (813) 592-5051
Website: https://customwallco.com